Refund & Cancellation / Security Deposit Policy

Refund & Cancellation (Rental Fee Only):

We understand that plans can change. The following applies strictly to the rental fee and does not include the security deposit below.

  • More than 24 weeks before departure: 90% refund

  • 10–24 weeks before departure: 85% refund

  • 6–10 weeks before departure: 85% refund

  • 2–6 weeks before departure: 70% refund

  •  1–2 weeks before departure: 50% refund

  • Within 1 day – 1 week of departure: 20% refund

  • Less than 1 day before departure: No refund

Security Deposit:

A £1,000 security deposit is required and is payable on arrival date.  This covers:

  • £750 insurance excess

  • £250 for accidental damages

Refund Process: The motorhome will be inspected on return. If no deductions are necessary, the deposit will be refunded within 4–5 working days, subject to your bank’s processing time.